Returns are encouraged mainly when:

• Your order arrived damaged
• The product is defective
• You received the wrong item

Opened or used bottles can’t be returned. If your item is unopened and in original condition, you may request a return within 30 days of delivery—but please only do this if something truly isn’t right.

• Opened, used, or partially consumed bottles
• Items bought from resellers/marketplaces
• Promotional/giveaway items
• Requests more than 30 days after delivery

1. Email [email protected] with your order number and a short note.
2. If damaged/defective/wrong item, attach a clear photo (include box/label if damaged).
3. Wait for approval before sending anything back—we’ll provide the correct return address and instructions.

• If the issue is on us (damaged, defective, wrong item), we cover shipping and replace or refund.
• For discretionary unopened returns, customers cover return shipping and assume risk until received.

• After we receive and inspect, we’ll confirm approval or denial.
• Approved refunds go to the original payment method (less shipping/insurance) within 5–10 business days.
• No direct exchanges—please place a new order once refunded.

International customers are responsible for duties, taxes, and import fees (non-refundable). Returns must meet the 30-day unopened condition unless the product is damaged, defective, or incorrect.

This policy doesn’t limit any rights you may have under consumer protection laws. If any part is invalid, the rest remains in effect.